All livestock is shipped overnight Monday-Thursday via FedEx Priority Overnight. Weekend delivery can be arranged if needed. Orders are typically delivered by 10:30am in most areas. The buyer must be home to receive the delivery. Tracking numbers will be provided at time of shipment to the buyer. In the unlikely event that livestock arrives DOA, a clear photograph of the deceased livestock in the original shipping bag must be emailed to firstname.lastname@example.org within 2 hours of the posted delivery time. Store credit for the value of the DOA item will be issued, excluding the cost of shipping. We do not offer refunds on DOAs. Once the animals are in your tank, we can not offer a guarantee on the animal's survival as the conditions are out of our control. Reef Shac is not liable for FedEx shipping delays. Please double check that the correct shipping address has been provided. Reef Shac is not responsible for orders shipped to incorrect buyer provided addresses.
Reef Shac can hold corals for shipping for up to one week after payment to allow scheduling for shipment, unless other arrangements are made.
Pickup is available for out local customers. Use the code PICKUP at checkout to not be charged for shipping. Please give us a call a couple hours before coming to pickup so we can have your order ready.